How to improve the Hotel Guest experience while saving costs
When it comes to keeping your guests happy, there is no excuse for not adopting a more focused approach to customer interaction. At Viva Wallet we know how difficult it can be to optimise the guest experience and how much of a never-ending challenge it is for hoteliers. That’s why we offer simple and safe payment solutions to help you improve your customers’ as well as your employees’ experience without having to spend more.
When people decide to dedicate time on relaxation and leisure, the last thing they want to do is stand in a queue: Having your guests wait at reception or the restaurant can impact their overall experience as well as the profitability of your hotel.
Following customer needs and led by innovative thinking, we have developed the Viva Wallet POS app with Tap on Phone, that allows you to turn your smartphone into a card terminal. The Viva Wallet POS app can be downloaded* by all your employees for free and allows them to accept payments anywhere! . This way you will be able to reduce the queues to the minimum and keep guest satisfaction to the maximum, while you cut down on the costs of traditional card terminals.
In addition, with the Viva Wallet POS app you will offer your customers the possibility to choose from a wide variety of payment methods, such as international and local card schemes (Visa, Mastercard, Bancontact, American Express®) and digital wallets (Samsung Pay, Apple Pay, Alipay and Google Pay). You can find 6 reasons to replace your card terminal with the Viva Wallet POS app by clicking on this article.
Along with all the benefits of the app, you also get to enjoy the benefits of the Viva Wallet Business account! Once you create your merchant account you can earn back your acceptance fees to 0% by paying for your business expenses with your Viva Wallet Digital Debit card and secure maximum safety for your online and offline transactions with the Digital First Debit card.
Moreover, with Viva Wallet solutions, like our Smart Checkout, hotels can receive deposits and/or manage pre-authorisations during the check-in process, in a fast and easy way.
Smart Checkout offers 24 different payment options and can help you increase your conversion rate up to 21% by identifying the consumers preferences and locations and showing them the payment methods most likely to lead to purchase. You can find the reasons Why you should have a variety of payment methods in your checkout page, by clicking on this article.
Click here to learn more about Viva Wallet.
*The Viva Wallet POS app requires Android 8.1 and above, NFC-enabled device.